Last updated: September 2026

1. Acceptance of These Terms

These Terms and Conditions ("Terms") govern your access to and use of the Logiblaze mobile application ("App") and the intracity goods-transportation services booked through it ("Services"), operated by Logiways Private Limited ("Logiblaze", "we", "us", "our"). By creating an account, logging in, or booking a Service through the App, you ("Customer", "you") confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, please do not use the App.

2. Who Can Use Logiblaze

You must be at least 18 years of age and capable of entering into a legally binding contract under Indian law to use the App. By registering, you confirm that the name, phone number and any other details you provide are accurate, current, and belong to you, and you agree to keep them updated.

3. Account & OTP Verification

Access to the App is verified using a one-time password (OTP) sent to your registered mobile number. You are solely responsible for the security of your device and phone number — any booking, cancellation or other action carried out through your verified account is treated as authorised by you, whether or not you personally performed it. Notify us immediately at support@logiblaze.com if you suspect unauthorised access to your account.

4. Nature of the Services

Logiblaze is a technology platform that connects Customers who need goods transported with independent pilot partners ("Pilots") who own or operate two-wheelers, three-wheelers, and light/medium commercial vehicles. Logiblaze itself does not own the vehicles used to fulfil bookings and does not itself act as a common carrier — it facilitates the booking, price estimation, and coordination of the trip between you and the assigned Pilot.

5. Booking & Vehicle Allocation

When you request a booking, the App estimates a fare based on the vehicle category you select, the distance between your pickup and destination points, and any applicable surcharges (for example, an MCD entry charge for vehicles entering Delhi NCT, or a toll charge on longer routes). Vehicle availability and pickup times shown in the App are estimates only and may vary with real-time traffic and Pilot availability. We do not guarantee that a Pilot will be available to accept every booking request, and reserve the right to decline or cancel a booking at our discretion (for example, where the declared goods appear to be Prohibited Items under these Terms).

6. Fare, Payment & Invoicing

The estimated fare shown before you confirm a booking is indicative; the final amount payable may vary based on the actual distance travelled, waiting time beyond any free allowance, and applicable surcharges, and will be shown to you on completion of the trip. Payment is collected either as cash paid directly to the Pilot on delivery, or as a direct UPI transfer to the UPI ID shown in the App at the time of the trip — Logiblaze does not process payments through a card gateway and does not hold any stored wallet balance on your behalf. Where applicable law requires GST to be charged or self-assessed on the transportation service (for example under the reverse-charge mechanism for registered businesses), you are responsible for complying with that obligation.

7. Cancellation Policy

You may cancel a booking free of charge at any time before a Pilot has been assigned to your trip. Cancelling after a Pilot has been assigned incurs a cancellation fee of ₹50, to compensate the Pilot for the time and distance already committed to reaching your pickup location. We may restrict access to booking features for accounts that show a pattern of repeated or abusive cancellations.

8. Prohibited & Restricted Items

You must not use Logiblaze to transport: illegal drugs or narcotics; firearms, ammunition or explosives; hazardous, flammable, corrosive or radioactive materials; live animals or livestock; human remains or body parts; counterfeit goods; currency, bullion or precious stones in bulk; or any other item whose transport is prohibited or restricted under applicable law. You must accurately describe the goods being transported at the time of booking. Logiblaze reserves the right to refuse or terminate a booking, and to report the matter to law-enforcement authorities, where a Prohibited Item is suspected.

9. Your Responsibility & Indemnity

You warrant that you either own the goods being transported or are otherwise authorised to have them transported, and that the description and declared value you provide for the goods are true and accurate. You agree to indemnify Logiblaze against any loss, penalty, or claim arising from a breach of this warranty, from mis-declared or Prohibited Items, or from your failure to comply with any applicable law in connection with a booking (including any e-way bill or tax-documentation requirement that applies to your shipment).

10. Claims for Loss or Damage

If goods are lost or damaged in transit due to circumstances attributable to Logiblaze or the assigned Pilot, you must notify us at support@logiblaze.com within 24 hours of the scheduled delivery time, along with photographs of the damage and a description of the goods. We may request additional information (such as proof of ownership or value) to process a claim, and reserve the right to decline a claim that cannot be reasonably verified or that is raised outside this window.

11. Limitation of Liability

To the maximum extent permitted by law, Logiblaze is not liable for indirect, incidental, or consequential losses (including loss of business or loss of profit) arising from use of the App. Where liability for loss of or damage to goods is established, our total liability for a single booking is limited to the lower of (a) ten times the fare paid for that booking, or (b) the declared value of the goods provided at the time of booking. Customers carrying goods of higher value are encouraged to arrange independent insurance cover for the shipment.

12. Pilot Relationship

Pilots are independent contractors who use the Logiblaze platform to find transportation work — they are not employees or agents of Logiblaze. We carry out a KYC and document-verification process before onboarding a Pilot (including identity, vehicle registration, and driving licence checks), but we do not guarantee the conduct of any individual Pilot beyond what is required of us by applicable law.

13. Delivery Verification (OTP)

Certain bookings generate a one-time delivery code, shown to you on the Review Booking and trip-tracking screens. This code exists solely to confirm that your shipment has been handed over to the correct Pilot for the correct booking. Share it with your Pilot only at the point of handover or delivery, and never at any other time or with anyone else.

14. Force Majeure

Logiblaze is not liable for any delay, failure, or deficiency in the Services caused by circumstances beyond our reasonable control, including natural disasters, epidemics, strikes, riots, government-imposed restrictions or curfews, road closures, or vehicle breakdown.

15. Suspension & Termination of Access

We may suspend or terminate your access to the App, without prior notice, where we reasonably believe you have violated these Terms, engaged in fraudulent or abusive conduct toward Pilots or Logiblaze staff, or misused the Services in any other way. You may stop using the App and request deletion of your account at any time by contacting us.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services or applicable law. Continued use of the App after an update is posted constitutes acceptance of the revised Terms. Material changes will be highlighted in-app where practical.

17. Governing Law & Grievance Officer

These Terms are governed by the laws of India, and courts in Delhi shall have exclusive jurisdiction over any dispute arising from these Terms or the Services. In accordance with the Consumer Protection (E-Commerce) Rules, 2020, grievances relating to the Services may be addressed to our Grievance Officer: Aswin Samal, Logiways Private Limited, 204B, 2nd Floor, CCI Building, 87 PAL House, Nehru Place, Delhi - 110019, reachable at tech@logiblaze.com or +91 9910231361, Monday–Friday, 9:00 AM–6:00 PM.

18. Contact Us

For any questions about these Terms, write to us at support@logiblaze.com.