Last updated: September 2026
1. Introduction & Scope
This Privacy Policy explains how Logiways Private Limited ("Logiblaze", "we", "us") collects, uses, discloses and protects information when you use the Logiblaze mobile application ("App"), whether as a Customer booking a trip or a Pilot fulfilling one. By using the App, you agree to the collection and use of information as described here. If you do not agree, please do not use the App.
2. Information We Collect from Customers
When you create an account and book trips, we collect the information you provide directly — name, phone number, and email if you add one — along with information generated by your use of the App: booking history, pickup and drop-off addresses, receiver name/phone/address notes and goods-type details you enter for a booking, and basic device/app diagnostic information. We do not collect card numbers or bank account details, since payment is made directly to the Pilot as cash or a direct UPI transfer.
3. Information We Collect from Pilots
If you sign up as a Pilot, we additionally collect KYC documents needed to verify your identity and eligibility to operate — such as your photo, identity proof, driving licence, and vehicle registration and insurance documents — reviewed through our admin panel before your account is approved. This information is used solely for verification, safety, and to enable customers to identify their assigned Pilot for a trip.
4. Phone Number & OTP Verification
Your phone number is verified using a one-time password (OTP) delivered via our SMS provider. We do not retain the OTP code itself once your number has been verified — only a record that verification succeeded.
5. Location Data
We collect your device location to plot pickup and destination points on the map, calculate distance-based fares, and enable live trip tracking between you and your assigned Pilot. During an active trip, the Pilot's live location is shared with the Customer so the shipment can be tracked in real time. You can control location access through your device settings, though disabling it will limit core booking and tracking features.
6. How We Use Your Information
We use the information we collect to: create and manage your account; process, dispatch, and complete bookings; calculate fares and show correct payment details; enable communication between Customers and Pilots for a given trip; provide customer support; investigate safety or fraud concerns; and improve the reliability and accuracy of the Service. We do not use your information for automated decision-making that produces legal effects concerning you.
7. Sharing With Pilots and Customers
When a booking is confirmed, the Customer's name, phone number, pickup/drop-off addresses, and any receiver or goods-type details entered for that booking are shared with the assigned Pilot solely to complete that trip. Likewise, the Pilot's name, phone number, vehicle details, and live location during the trip are shared with the Customer. Neither party may use the other's information for any purpose beyond completing the booked trip.
8. Third-Party Service Providers
We rely on a small number of trusted providers to operate the App: Firebase (Google) for authentication, data storage, and push notifications; Google Maps for location, geocoding, and distance/routing calculations; and an SMS gateway provider for OTP delivery. Each provider receives only the data necessary to perform its specific function on our behalf, under their own applicable data-protection terms. Payment is made directly between Customer and Pilot (cash or UPI transfer) and is not routed through, or seen by, a third-party payment processor.
9. Data Retention
We retain account and booking data for as long as your account remains active, and for a reasonable period afterward to meet accounting, safety, fraud-prevention, or legal-compliance obligations (for example, retaining trip records in case of a damage claim). You may request deletion of your account and associated personal data at any time, subject to information we are legally required to keep.
10. Data Security
We apply reasonable technical and organisational safeguards — encrypted connections, role-based access controls within our admin systems, and secure cloud infrastructure — to protect the information we hold, in line with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Your Rights
You may access, correct, or request deletion of your personal information at any time by contacting us, or by editing your name, email and profile details directly in the App's Profile section. If you believe information we hold about you is inaccurate or incomplete, let us know and we will correct it promptly.
12. Children's Privacy
Logiblaze is intended for use by individuals aged 18 and above. We do not knowingly collect personal information from anyone under 18, and will delete such information if we become aware it was collected in error.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be highlighted in-app where practical. Continued use of the App after an update takes effect constitutes acceptance of the revised Policy.
14. Grievance Officer
For any queries or concerns about how we process your personal data, or to raise a grievance under applicable Indian data-protection law, contact our Grievance Officer: Aswin Samal, Logiways Private Limited, 204B, 2nd Floor, CCI Building, 87 PAL House, Nehru Place, Delhi - 110019, tech@logiblaze.com, +91 9910231361.
15. Contact Us
For privacy-related questions or data requests, write to us at tech@logiblaze.com or call +91 9910231361.